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Portali i Supportit Alpha
  1. Portali i Supportit Alpha
  2. Support Alpha

Support Alpha

RISI: Merrni tani online kursin per programin Alpha: Kliko!

  • Ticket per suport

    Tickets qe celen ne portal duhet te jene te plotesuara me te gjithe informacionet e nevojshme, ne menyre qe ekipi yne te mund t'ju vije ne ndihme sa me shpejte.

Nese eshte nevoja e regjistrimit te nje video ilustruese, ketu mund te gjeni nje shpjegim per krijimin e saj --> Regjistrimi me Screencast

Required fields are marked with an asterisk*

Perzgjidhni nese programin e aksesoni Onsite apo ne Cloud

Per Cloud do te ishte emri i organizates qe logoheni ne Alpha psh imb-shpk, ndersa per Onsite do te ishte emri i subjektit

Medium

1- Highest dhe High (i larte) per kerkesa lidhur me probleme aksesi ne program dhe vonesa. Zgjidhen brenda 20 minutave. 2- Medium (i mesem) per kerkesa lidhur me ruajtjen e dokumentave, probleme ne mos hapjen e disa ambjenteve specifik, probleme nga integrimet, konfigurime ne ambjente, importe me excel, percaktimi i te drejtave, konfigurime per autorizimet . 3- Low dhe Lowest (shume i ulet) kerkesat lidhur me informacione, krijim fature elektronike, shfaqje te dhenash ne raporte.

Vendosni nje pershkrim te shkurter te kerkeses.

Vendosni me shume detaje lidhur me kerksesen.

Drag and drop files, paste screenshots, or browse

Video ose pamje ku mund te shihen te gjithe hapat e ndjekur deri ne shfaqjen e problemit.

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